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Registration

Do I need to register before placing an order?

You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases. Click here to register.

How do I register?

You can click here to register.

Why should I become a registered user?

  • You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
  • You can browse, shop and, if necessary, complete your order at a later time. We'll keep track of the items you've already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.

How do I reset my password?

Please click here to reset your password.

How do I change my account information?

As soon as you sign in to your account with your email address and password, it will direct you to your account overview to update/edit your account information.

Ordering

Can I order by smartphone?

Yes, we do take orders via smartphones and other intelligence devices from our online website. You can click here to shop.

What kinds of payment methods do you accept?

We accept following forms of payment:
  • Visa
  • MasterCard
  • Ali Pay
  • Ten Pay
  • Union Pay

Is my privacy and personal information secure on your site?

Shopping on our site is safe and secure. Please click here to view the full details on how we protect your privacy and personal information.

Can I modify or cancel my order?

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

Can you send my orders to multiple addresses?

We can only deliver to one destination per order.

I cannot find the answers to my questions, how do I reach Customer Service?

Please click here to contact our Customer Service Team.

How do I check on the status of my order?

You may view the status of your order by sign in your account and clicking on Past Orders. Click here to sign in first then click My Orders to check status of your order.

Confirmations are sent when
  • your order has been received or
  • your shipment has been processed, based on the valid email address provided to us.

If you did not receive any confirmation emails, please check your email spam filter.

Select TheBaddies.com as a trusted website domain in your spam filter. To avoid any duplicate orders, please go to “MY ORDER” to verify your order has been placed before resubmitting your order.

Payment

We accept the following forms of payment:

  • Visa
  • MasterCard
  • Ali Pay
  • Ten Pay
  • Union Pay

What if my credit card is denied?

You will receive an error message immediately if there is a problem with processing your credit card. You'll have the opportunity to enter a new card number if this happens. (There will be a page shown error message)

Return & Exchange

How do I return or exchange my orders?

Please click here to see our Return Policy.