If you discover a fault with the item(s) you have received, please contact us within 3 business days according to package receipt at firstname.lastname@example.org.
Please provide your full name, order number, item you wish to exchange / return and reason of return. Our Customer Service Team will try to resolve the issue for you as soon as possible. Once we authorize your return request, please post the return items to the following address:
SYNERGY XO WORKSHOP, WORKSHOP A1, 3/F, HANG FUNG INDUSTRIAL BUILDING PHASE I, 2G HOK YUEN ST, HUNG HOM, KOWLOON
*Kindly be reminded to keep the proof of posting certificate and keep it safe for your reference. Without the posting certificate, The Baddies will not be responsible for any exchange and refund if we do not receive the package.
Please refer to the following criteria as a guideline for our returns/exchange policy:
All sale and discounted orders are final and cannot be cancelled. We do not accept returns or exchanges for sale, discounted and promotion items.