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Return Policy

Return Process

If you discover a fault with the item(s) you have received, please contact us within 3 business days according to package receipt at cs@thebaddies.com.

Please provide your full name, order number, item you wish to exchange / return and reason of return. Our Customer Service Team will try to resolve the issue for you as soon as possible. Once we authorize your return request, please post the return items to the following address:

The Baddies

SYNERGY XO WORKSHOP, WORKSHOP A1, 3/F, HANG FUNG INDUSTRIAL BUILDING PHASE I, 2G HOK YUEN ST, HUNG HOM, KOWLOON 

*Kindly be reminded to keep the proof of posting certificate and keep it safe for your reference. Without the posting certificate, The Baddies will not be responsible for any exchange and refund if we do not receive the package.

Return/Exchange Conditions

Please refer to the following criteria as a guideline for our returns/exchange policy:

  • Items must not be worn / altered / damaged.
  • Items must be in new/original condition with all tags and packaging attached.
  • Colour variance may occur due to differences in computer monitors, hence The Baddies does not accept Colour variance as defective.
  • Orders must be returned within 30 days from receiving your package.
  • Evaluation process may take up to 14 days from receipt.
  • Promotional/Discounted item(s) are not eligible for return.
  • The Baddies reserves the right to make the final decision on all return cases.

All sale and discounted orders are final and cannot be cancelled. We do not accept returns or exchanges for sale, discounted and promotion items.